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Please enjoy your time on the community. We hope you're able to learn a lot and make strong, lasting connections with your fellow community members! Your views and opinions are really important to us so we ask that you're truthful and honest. Remember, My Voice is a research and discussion tool to help us improve Futures and the services we provide. It will mainly be focused on ‘big issues’ so it’s important to understand it’s not a place for sorting out individual complaints or repairs – that’s the job of our customer service team. You can contact them in the usual ways, either by phone (0300 456 2531) or email (enquiries@futureshg.co.uk) or even through facebook.

The My Voice by Futures platform is designed for current or former Futures customers, to enable members the opportunity to have a voice in the way that Futures is run. To ensure that the community is fair to all members, we need to set out a few ground rules. By becoming a member of this community, you agree that:

1. You are a current or former customer of Futures 
2. You will use My Voice for legitimate and non-malicious purposes.
3. You will not be abusive or use foul language or use language or add content which could be considered offensive, harmful or likely to cause distress.
4. You will not share your full address publicly or reveal anyone else’s personal information.

Futures Housing Group reserves the right to use their discretion to remove members, remove any content/ discussions/ comments or remove points, or deny the redemption of rewards, if members breach the rules above. Where points are awarded for activities, Futures Housing Group reserves the right to deduct points subject to unfair usage or it is deemed that rewards have been claimed unfairly. Please note, current employees of Futures Housing Group and those who currently receive payment in return for their feedback are exempt from claiming rewards from the webshop.

Please note that moderators and admins are able to read the full content of private messages sent by participants of My Voice.

We want you to have fun on the platform as well as help us make decisions as a business, so take a look around, look out for new content, and enjoy!

My Voice Team,

Futures Housing Group

Last updated: January 2020

This is the Privacy Statement of Futures Housing Group (hereinafter: ‘CMNTY’, ‘we’, ‘us’ or ‘our’). This statement explains how we deal with personal information that is obtained via our platform available at https://myvoice.cmnty.com/ (hereinafter: ‘Platform’). We respect the privacy of our users and ensure that any personal information we receive will be protected and treated confidentially. You can find CMNTY privacy notice here: https://www.cmnty.com/privacy, and the Futures Housing Group privacy notice here: https://www.futureshg.co.uk/about-futures/policies-and-compliance/privacy-notice/

COLLECTION AND USE OF PERSONAL DATA

As part of this platform, we may require certain personal information that can be used to identify you, such as: 

(a) Identity data specifically: Name, email address

(b) Demographic data specifically: Gender, age group, customer segment 

 We use this information to provide you with information about what is happening on the Platform. In addition, we may use this information to personalise your experience on the platform, or to target particular sub-groups to take part in research. We may also use anonymised or pseudonymised information for analysis purposes. Anonymisation means it will no longer be able to identify you based on the information we use for our analysis.