Terms & Conditions
Terms and Conditions summary
Your use of this webpage is governed by terms and conditions, which include terms such as:
1. By creating an account on this Platform, you are agreeing that you are:
- A current customer of Futures Housing Group
- Over 16 years old if a household member.
2. If you breach the terms or the Acceptable Use Standards, Futures reserves the right to use our sole discretion to;
- temporarily freeze your account or permanently remove you from the Platform;
- remove any content;
- remove Platform Points or deny the redemption of rewards.
3. Any customer who is currently employed by Futures or who has entered into a separate arrangement with us for payment in return for their feedback are exempt from converting their Platform Points into rewards from the Webshop. If we cannot verify you are a current customer, we will be unable to process your Webshop order.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS PLATFORM
What's in these terms?
These terms tell you the rules for using the platform https://myvoice.cmnty.com/authorize (the Platform).
Who we are and how to contact us
https://myvoice.cmnty.com/authorize is a Platform operated by the Market Response Group (MRG) on behalf of Futures Housing Group (We). We are registered in England and Wales under company number 06293737 and have our registered office at Futures House, Building 435, Argosy Road, Castle Donington, England, DE74 2SA.
We are a 'group' of companies. When we refer to ‘Futures’ or ‘we’, we mean all company members of our group, including holding and subsidiary companies. The group includes:
• Futures Housing Group Limited
• Futures Homescape Limited
• Futures Homeway Limited
• Limehouse Developments Limited, and
• Five Doorways Homes Limited.
By using our Platform you accept these terms
By using our Platform, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms, you must not use our Platform.
There are other terms that may apply to you
These terms of use refer to the following additional terms, which also apply to your use of our Platform:
· Our Privacy Policy.
· This website uses cookies you’ll be asked to decline or accept them.
Purpose of the Platform
Please enjoy your time with the Platform’s community. We hope you're able to learn a lot and make strong, lasting connections with your fellow community members! Your views and opinions are really important to us so we ask that you're truthful and honest. Remember, My Voice is a research and discussion platform to help us improve Futures and the services we provide. It will mainly be focused on the key areas of interest so it’s important to understand it’s not a place for sorting out individual complaints or repairs – that’s the job of our customer service team. You can find all the different ways we can help you resolve your issue through My Account, the Help Hub or by contacting Customer Services here.
Who can use this Platform
Our Platform is only created for and intended for use by our tenants and those residing in a Futures’ property throughout the United Kingdom.
By creating an account on this Platform, you are agreeing that you are:
- A current customer of Futures Housing Group
- Over 16 years old if a household member.
You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
We may make changes to these terms
We amend these terms from time to time. Every time you wish to use our Platform, please check these terms to ensure you understand the terms that apply at that time.
We may make changes to our Platform
We may update and change our Platform from time to time to reflect our users' needs and our business priorities.
We may suspend or withdraw our Platform or revoke Platform points
Our Platform is made available free of charge.
We do not guarantee that our Platform, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Platform for business and operational reasons or if any checks we carry out at any time have shown that you are not a customer of Futures. We will try to give you reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our Platform through your internet connection are aware of these terms of use and other applicable terms and conditions, and that you comply with them.
If you breach the terms or the Acceptable Use Standards, Futures reserves the right to use our sole discretion to;
· temporarily freeze your account or permanently remove you from the Platform;
· remove any content;
· remove Platform Points or deny the redemption of rewards.
Rights you are giving us to use Materials and Content
You may only upload copy, text, materials, illustrations, photographs, video or audio sequences or any graphics (Materials) if you are the owner or the licensee of the intellectual property rights in these Materials. You must not upload any Materials without obtaining permission from the rightful owner(s).
Any Materials you upload, or opinions you contribute to our Platform such as by way of involvement in recorded focus groups, discussions and interviews, (together, “Content”) will be considered non-confidential and non-proprietary.
When you upload or post or create Content to or for our Platform, you grant Futures the following rights in relation to that Content:
· a worldwide, non-exclusive, irrevocable, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that Content across different media including to promote the Platform, Futures or the services Futures provides;
· a worldwide, non-exclusive, irrevocable, royalty-free, transferable licence for other users, members and partners to use the Content for their purposes.
We also have the right to disclose your identity to any third party who is claiming that any Content contributed, posted or uploaded by you to our Platform constitutes a violation of their intellectual property rights, or of their right to privacy.
Uploading Content to our Platform
The Content on our Platform is provided for use by other Platform users, as well as Futures.
Whenever you make use of a feature that allows you to provide Content to our Platform, or to make contact with other users of our Platform, or you participate in any live activities such as video discussions, interviews or online video meetings, you must comply with our Acceptable Use Standards set out below. We have the right to remove any Content you make on our Platform if, in our opinion, it does not comply with the Acceptable Use Standards.
You warrant that any Content will comply with the Acceptable Use Standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
You are responsible for notifying us if any of the Content placed on the Platform becomes inaccurate. We take accept no liability for the consequence or use by you of any inaccurate Content uploaded to the Platform by you or any other Platform user.
Materials and Content is not approved by us
This Platform will include Content uploaded or contributed by other users of the Platform, including to ratings/review mechanisms, bulletin boards / chat rooms or similar. This Content has not been verified or approved by us. The views expressed by other users on our Platform do not represent Future’s views or values.
We are not responsible for viruses and you must not introduce them
We do not guarantee that our Platform will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our Platform. You should use your own virus protection software.
Acceptable Use Standards
You may not use the Platform:
· In any way that breaches any local, national or international law or regulation.
· In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
· For the purpose of harming or attempting to harm minors in any way.
· To bully, insult, intimidate or humiliate any person.
· To send, knowingly receive, upload, download, share, post, use or re-use any material which does not comply with our content standards.
· To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
· To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
User Content:
· Must be accurate (where it states facts).
· Only contain opinions that are genuinely held.
· Must comply with the law in England and Wales.
User Content must not:
· Be defamatory of any person.
· Be obscene, offensive, hateful or inflammatory.
· Infringe any copyright, database right or trade mark of any other person.
· Be likely to deceive any person.
· Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
· Contain illegal content or promote any illegal content or activity.
· Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.
· Be likely to harass, upset, embarrass, alarm or annoy any other person.
· Impersonate any person or misrepresent your identity or affiliation with any person.
· Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
· Contain a statement which you know or believe, or have reasonable grounds for believing, that anyone reading is likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
· Be pornographic.
We reserve the right, but not the obligation, to monitor, moderate, review, edit, remove, or disable access to any Content submitted, posted, or displayed on the Platform at our sole discretion and without notice.
Closing your Platform account
If you no longer wish to be a member of this Platform, please let us know by emailing getinvolved@futureshg.co.uk
Your account will be deleted but not your Content, however it will no longer be attributed to your username. Where your data has already been shared for research findings or if your data has been copied by other Platform users, we will be unable to anonymise your Content.
If you wish to have your account and your Content deleted (insofar as is possible), you must let us know at the time you close your account.
Platform Points
My Voice operates a reward system for Platform users. Platform users may be awarded points for performing certain activities on the Platform (Platform Points) which can be redeemed for eVouchers in the My Voice Webshop (Webshop). The number of Platform Points to be awarded for an activity (if applicable) can be found in the list below.
Some of the activities may have a capped number of Platform Points, meaning no more Platform Points will be awarded for that activity once the Platform Points cap for that activity have been allocated to you.
Where Platform Points are awarded for activities, Futures reserves the right to deduct points if we believe that Platform Points have been claimed unfairly or accrued by any user who has breached these terms and conditions.
To earn Platform Points, you must be logged into your personal My Voice account and your activities must be linked to your account.
Platform Points are for personal use only; business use is strictly prohibited and constitutes abuse. Futures reserves the right to determine whether a transaction constitutes business usage.
We can take any action we consider appropriate, including removing or suspending Platform Points accrued if we have reason to believe you are abusing the scheme or associated offers.
Futures can cancel, withdraw or alter the Platform Points scheme or any offer of Platform Points for an activity at any time without notice, including these terms and conditions or any accrued Platform Points in any user account.
Platform Points are only available spend in the Webshop. We reserve the right to cap a single Webshop order at £100. We will not exchange Platform Points for cash and the offer is non-transferable.
Starting discussions-
Discussion- Ask Futures 10 points every time max 200 point
Discussion- What’s on Derbyshire 5 points every time max 200 points
Discussion-What’s on Northamptonshire 5 points every time max 200 points
Discussion- What’s on? 5 points every time max 200 points
Discussion- Welcome to My Voice- 5 points every time max 200 points
Discussion- Conversation Generators- 5 points every time max 200 points
N.B. Participants not able to start discussions in Have your say and You said we did forums or Blogs
Comments-
Discussion comments- every 2 comments = 1 point max 700 points
Blog comment- 5 points every time max 1000 points- awarded within 14 days
Admin-
Registration- once- 10 points- max 10 points
Logins – 1 point every time- max 100 points
Profile completeness – once 10 points- max 10 points
Questionnaires and Online Focus Groups-
Polls answered- 10 points every time- max 200 points
Survey finished- 25 points every time- no limit
Full session attended- 75 points every time- max 600 points
Webshop
To process your Webshop order, we will need to verify you are a customer by checking your profile information against our own data systems and records. We will also share some of your data with Evouchers, the organisation that issues the eVouchers (please see Future’s Privacy Policy here for details of how we use the data collected on the Platform: and Evouchers Privacy Notice for more information on how they process your data gathered from their own website
Any customer who is currently employed by Futures or who has entered into a separate arrangement with us for payment in return for their feedback are exempt from converting their Platform Points into rewards from the Webshop. If we cannot verify you are a current customer, we will be unable to process your Webshop order.
Our responsibility for loss or damage suffered by you
· We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
· We exclude all implied conditions, warranties, representations or other terms that may apply to our Platform or any content on it.
· We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
· use of, or inability to use, our Platform; or
· use of or reliance on any content displayed on our Platform, including your Materials.
· In particular, we will not be liable for:
· loss of profits, sales, business, or revenue;
· business interruption;
· loss of anticipated savings;
· loss of business opportunity, goodwill or reputation; or
· any indirect or consequential loss or damage.
Jurisdiction and law
These terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
Contact email/ telephone number for any questions
getinvolved@futureshg.co.uk/ 0300 456 2531
